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The Staff

Our exceptional, friendly staff is our greatest asset. They are excited about what they do and they care personally about getting the best results for our patients.

Our receptionists will try to accommodate your busy schedule by finding appointments that suit your needs.

Zorana

optical technician/optometric assistant/pre-tester

Zorana comes from a software developer background, which is super useful in any profession these days.  Zorana is currently studying optical sciences which will lead to being a licenced optician.  She is using her fabulous skills in our optical boutique and also in our pre-test department.

 
Zorana loves travelling and here is how travel inspires her; "Travel exposes us to different cultures and ancient traditions.  Through these authentic encounters, I learn to embrace and celebrate both our similarities and differences.  Travel teaches me about humanity and gives an appreciation, understanding and respect for different points of view and ways of life."
 
Zorana is excited to inspire each and every patient through her skills and experiences.

Emma

Pretester

Emma has been eager to learn about vision since she was a child. She earned a Bachelor of Science degree in Psychology, Neuroscience and Behaviour from McMaster University, where she focused her studies on understanding how the brain interprets visual information. When Emma joined the team in August 2022, she quickly adapted to her role in helping patients receive the high quality optometric care they have grown to expect from everyone at the practice. Emma enjoys connecting with each patient she works with, and looks forward to learning more about how vision therapy can see clearly and comfortably in every setting. In her off time, Emma's favourite activities include hiking, rock climbing, embroidering, and playing with her dogs!

Mariam

Optical Technician, Pretester

Mariam comes to the office with 7 years of optical industry experience.  Her vast knowledge in products allows her to easily assist patients with their frame and lens selections.  Mariam enjoys interacting with patients in all departments of the office and is exceptionally skilled with the optometric technology.  Her university background in political science is evident in her intelligent conversations.  Her kindness and calm demeanor puts everyone at ease.

Mariam's hobbies include spending time with friends and exploring new restaurants
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Jennifer Braniff COVT, MCoun, PVT

Patient Services Coordinator, Lead Vision Therapist

Jennifer has been working along side Dr. Fink since the Burlington Practice opened in September 2000.

Her graduate and post graduate studies in Canada and Australia in the field of counselling have enabled her to bring a unique approach to her work in Vision Therapy. Jennifer has trained throughout the United States and Canada to facilitate Vision rehabilitation for those with Amblyopia, Strabismus, and Ocular Motor Dysfunctions such as those related to learning disabilities and brain injuries and developmental delays. She takes pride in educating patients, families and the community about the benefits of Vision Training and specialized Optometric Care.

In her role as Office Manager, Jennifer oversees customer service. She strives to ensure each patient receives professional courteous care and has an enjoyable experience at our practice.

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Leslie Miletich

Optical Technician, Assistant Manager

Leslie has been with Dr. Fink for over 10 years. She brings many years of prior experience as an Optometric Assistant. She loves the interaction with the staff and patients. She is passionate about helping people feel their best and having an exceptional experience.

Connor O’Neill

Connor O’Neill

Vision Therapist
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Vonita Sanders-Bennett, PVT

Vision Therapist
Mirella Melfi

Mirella Melfi

Vision Therapist

Mirella graduated from Concordia University with a Bachelor of Arts degree and has diploma in Modern Languages from Dawson College of Quebec.  She joined the team in January 2018 and has a passion for vision therapy. She is friendly and her calm caring demeanor allows her to support both children and adults as they journey towards their vision goals.  Mirella has successfully completed her PVTAP certification with COVT&R and looks forward to furthering her knowledge by attending courses and training.  In her free time Mirella enjoys spending time with her husband and two children, traveling, cooking, reading and watching movies.

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Natasha Birch, PVT

Vision Therapist

Natasha moved to Canada in 2010 from the UK, where she earned a Bachelor of Arts degree in Modern Languages and Linguistics, and speaks French and German.

She joined our team in October 2017 as a vision therapist and has since successfully completed the PVTAP Vision Therapy program.

She first came to us as a Mom when her son started Vision therapy for amblyopia and an eye turn. Throughout his sessions, her interest in euro-optometry grew and she was eager to learn more. With her personal experience, linguistic training and keen interest in this field, along with her calm and warm personality, she was a perfect fit for our team. She is passionate about helping people and working one on one with patients. To be able to contribute to their rehabilitation and see them progress the way her son did, is Natasha’s favourite part of the job.

Sarah

Sarah

Reception, HCAI Billing Administrator

Sarah joined the administrative team in 2018 and has specialized in Health Claims for Auto Insurance. She has over twenty year’s customer service experience with many of those years in management. Sarah’s educational background varies from social services to administration to visual arts. On her time off, Sarah enjoys time curled up with a good mystery book or hiking.

Nav

Optical Technician, Optometric Assistant

Nav has been a dedicated part of the team since 2016 and comes with 10 years of optical expertise.  Nav is an optical dispenser and optometric assistant and her precision comes through in her spectacle prescription verification (checking your glasses when they come back from the lab to make sure they were properly manufactured).  She's also amazing with her edging skills in the lab.  For those that have met Nav, you recognize her calm demeanor as she helps you select your perfect frame, selects the best matching lens design and is steadfastly there to help you troubleshoot any adaptation issues.  You also know her endless encouragement during a contact lens training.  Nav has a great knack of picking frames and meets with our frame sales reps to decide what is best for our patient community with an eye for the latest trends.

Nav is a fantastic team player and many of the staff seek her out as her expertise in yoga instruction and teachings allows her to help everyone achieve their fullest potential.

Nav is looking forward to serving you at Dr. Fink's office.

Kira

Optical Technician, Optometric Assistant, Pretester

Kira joined our team in December 2019 as an Optical Technician. Since then, she has undergone training within the office as well as online training with Eye Recommend furthering her knowledge and familiarizing herself with the rest of the office duties. She was eager to learn and expand her knowledge and quickly made the transition to our optical boutique! Kira is always interested in furthering her knowledge in optometry.

She has over eight years of customer service experience, two of those being in a management position prior to starting at our clinic. For anyone that has met Kira, you know how caring and considerate she is for all patients and their care.

She is a true health care “healer” in all ways and her smile lights up every room.

On her time off, Kira enjoys spending time with family, friends and her dog Odin.